Membership registration is not required for purchasing products, and non-members can also make purchases.

For social media login, there is no need for a separate sign-up process. Your membership registration will be automatically completed when you log in for the first time. Koreastamp supports two social media platforms: Facebook and Google.

Only returns are allowed. However, if you wish to return the product solely due to a change of mind, you will be responsible for the initial shipping cost. For more information regarding detailed procedures, please inquire through Q&A or email (koreastamp@posa.or.kr).

You can update your shipping information by contacting us through Q&A or sending an email to koreastamp@posa.or.kr until 23:59 on the day following your payment (based on Korean Standard Time). After this deadline, however, it will not be possible to make changes to the shipping address, and canceling the payment may result in a shipping fee being charged.

If you have not received the product when expected, you should submit a tracking claim by accessing the following

URL: https://ems.epost.go.kr/iservice.EmsSendMailFormFree.postal

For EMS Premium, please contact us through Q&A or email (koreastamp@posa.or.kr).

The shipping cost is determined according to EMS regulations considering the destination country, weight of the package, and volumetric value.

Countries that support EMS delivery are eligible to make purchases. In cases where EMS is not available for certain countries, we will utilize EMS Premium for shipping.

Customs duties may be imposed depending on the regulations of the specific country where the goods are being shipped.

It usually takes approximately 10-15 days. However, the actual duration may vary depending on the destination country.

We accept the following forms of payment:
- Credit Card
- Visa
- MasterCard
- American Express
- Discover- PayPal

Combining different orders into a single shipment is not feasible since each order is processed and prepared for shipping separately.